LAST UPDATED: 13/05/2025
SHIPPING POLICY
At Fasta Pizza, we are committed to delivering your orders fresh, fast, and on time. Please review our shipping policy for better understanding:
1. Delivery Areas
Food Orders: Available only within 5 kilometers near our outlets in Chennai, Coimbatore, and Bangalore.
2. Delivery Timelines
Fresh Pizza Orders: Delivered within 30–45 minutes of order confirmation, subject to location and peak hours.
3. Shipping Charges
Food Orders:
- Free delivery for addresses within a 5 km radius of the nearest Fasta Pizza outlet.
- For distances beyond 5 km, a flat delivery charge of ₹30 will apply.
4. Delays & Cancellations
- Delivery may be delayed due to weather, traffic, or unforeseen operational issues. We will notify you promptly in such cases.
- Orders once prepared/dispatched cannot be cancelled. For issues, please contact our customer support within 1 hour of delivery.
5. Customer Support
For questions or assistance, please contact us at:
- Customer Care: +91 91506 75555
- Email: customersupport@fastapizza.in
- Support Hours: 11 AM – 11 PM (All days)
6. Service Guarantee Terms
- The 30–45-minutes delivery guarantee does not apply on certain highdemand holidays, including New Year’s Eve, Ganesh Chaturthi, Durga Puja, and similar major occasions.
- The service guarantee may be temporarily withdrawn in view of difficult operating conditions, including extreme weather, local restrictions, or technical disruptions. Conditions apply.
- Bulk Orders: Orders containing 5 or more pizzas are treated as bulk orders and are not eligible for the standard delivery time guarantee.
- Fasta Pizza reserves the right to withdraw the service guarantee at any time without prior notice.